Refund Policy

Last updated: November 11, 2026

Made to order means no change-of-mind returns

Every Snapjoy 2011 gift is printed just for you. Because of that, we cannot accept returns or exchanges if you change your mind, or if you ordered the wrong size or color. Please check the sizes and colors on each product page before you order.

Damaged, misprinted or wrong item? We will make it right.

If your gift arrives with a problem, email us at [email protected] within 30 days of delivery. Include your order number and a clear photo of the problem. We will send you a free replacement or give you a full refund. You do not need to send the item back.

This covers:

• An item damaged during shipping
• A print that is smudged, faded, crooked or flawed
• The wrong item, size or color from what you ordered

Canceling an order

If you need to cancel, email us right away. We can cancel and refund your order only if it has not gone into production yet, which can happen within a few hours of ordering. Once your gift is being made, it cannot be canceled.

Digital downloads

Digital downloads are final sale once they are sent. If a file will not open or download, email us and we will send you a new copy.

How refunds are paid

Refunds go back to the card or payment method you used. Depending on your bank, it can take 5 to 10 business days for the money to show on your statement.

Items bought from other stores

Some links on our site take you to other stores, such as Target. Returns for items bought there are handled by that store under its own return policy.

Questions

Email us at [email protected]. We read every message and are happy to help.